Return Policy

Returns

100% Purchase Protection I Happiness Guarantee I 30 Days Easy Return

We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shopped on .

We stand by our product 100%, no questions asked. If you have a problem we will solve it. Just reach out to our Customer Happiness team.  We will review and honor the returns up to 30 days from the time you recieve the item(s).

What can I return?

You may return any item that is unused, in new condition, or any item that was damaged upon receipt. Accessories, Customised styles and Stitched Blouses are not returnable.

Can I return products purchased during Sale?

Products purchased during or on Sale will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, Customised styles and Stitched Blouses are not returnable.

Can I return products purchased during Facetime or Skype call?

Products purchased during or on Facetime or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, Customised styles and Stitched Blouses are not returnable.

Who Pay for Shipping?

Do not Worry, If an item is to be replaced due to damage upon receipt, Desibrigade will reimburse the complete shipping costs for dispatch and return.

When the Items returned due to change of mind or sizing issues (definitive sizing information is posted on the site) required you to pay for dispatch and return item(s) to us, with an additional charge(s) of 30 USD for per product as a restocking fee(s).

If you want to return product purchased from Desibrigade and if payment is made from PayPal, send the product back to us and PayPal will credit upto USD $15 as a return shipping cost in your account.

When will I get my refund?

 We will gladly Exchange or give Store Credit. Sorry no Refunds.

How can I claim my return?

For returns/exchanges requests kindly login to your account, click "My Returns/ Exchanges" and select the order number and place a request. You can also escalate a return request by emailing us on claims@desibrigade.com with the reason to return within 24-48 hours from the time the product is delivered. Our Service Manager will revert back to you within 24 hour’s time. You can also return/exchange at our Desibrigade stores in Mumbai, India.

Product issue can I return in store and get it exchange?

Yes, you can return in store and get it exchange. One shall intimate first onclaims@desibrigade.com with the order number the reason to return within 24-48 hours from the time the product is delivered.

Product issue can I return in store and get refund?

Yes, you can return in store but no refund. Amount will be given as a store credit or can be exchanged. One shall intimate first on email claims@desibrigade.com the reason to return within 24-48 hours from the time the product is delivered.

Product purchased online can be picked up in store?

Yes, product purchased online can be picked up at any nearest Kalki Fashion store located in Mumbai. One should intimate us the exact date when they need to pick up so accordingly we can arrange in store.